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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zaburat Olajide

Zaburat Olajide

September 23, 2026

5  out of  5
rating by Zaburat Olajide
"A very seamless experience! Loved connecting with Johann. He was very informative and full of knowledge. He walked me through every step and was also really patient with me. I loved the fact he explained everything to me and answered every question I had thoroughly. Great service, great follow up, great communication, and great conversation."
We responded:
"Zaburat, your review was such a wonderful note to come across! It's wonderful to hear that Johann provided such informative and patient service, guiding you through each step. We appreciate your trust in our agency and look forward to assisting with any future insurance needs. "
Profile photo of Saima Rehan

Saima Rehan

September 21, 2026

5  out of  5
rating by Saima Rehan
"Niani was wonderful! She showed great customer service and really helped me."
We responded:
"
Saima, this is fantastic to hear! We’re thrilled Niani was able to provide the helpful and attentive service you deserve. Your trust means a lot to our team, and we truly appreciate you choosing us for your insurance needs."
Profile photo of Dwight Richardson

Dwight Richardson

September 18, 2026

5  out of  5
rating by Dwight Richardson
"Ms. Jennylynn Reyes was incredibly Friendly, Articulate, and a prime example of “Great Customer Service!” Ms. Reyes quickly and efficiently answered my question about my renewed policy in just a few minutes! Job well done Ms. Reyes!"
We responded:
"We really enjoyed reading your review, Dwight! Thanks for recognizing Jennylynn Reyes and taking the time to share your experience. It's great to hear she was able to assist you so efficiently with your renewed policy. We appreciate your trust in our agency and are here whenever you need us.

"
Profile photo of nate grant

nate grant

September 14, 2026

5  out of  5
rating by nate grant
"Darah was so amazing with helping me out. And patient"
We responded:
"Thanks for sharing, Nate! It's great to hear that Darah was amazing and patient in assisting you. We appreciate your trust in our agency for your insurance needs."
Profile photo of Taylor Washington

Taylor Washington

September 10, 2026

5  out of  5
rating by Taylor Washington
"Darah was amazing to work with. She helped me find a policy that fit my budget and still provided me with the coverage I needed. Thanks Darah!"
We responded:
"Taylor, it's great to hear that Darah was able to assist you in finding a policy that meets your budget and coverage needs. We're here to help with any of your insurance questions or needs, so feel free to reach out anytime."
Profile photo of Deysi Heredia

Deysi Heredia

September 9, 2026

5  out of  5
rating by Deysi Heredia
"Super professional and very attentive"
We responded:
"There’s no better compliment for our office than a five-star review, Deysi! We're glad to hear that you found our team to be professional and attentive. If you ever have any questions or need assistance with your insurance coverage, feel free to reach out."
Profile photo of Everette John

Everette John

September 9, 2026

5  out of  5
rating by Everette John
"Excellent service. Thanks"
We responded:
"Everette, your kind words were such a nice surprise to see! We're glad to hear you received excellent service from our team. If you ever have any questions or need assistance with your insurance coverage, feel free to reach out."
Profile photo of Gabriela Gabriel

Gabriela Gabriel

August 28, 2026

5  out of  5
rating by Gabriela Gabriel
"I got help from Jackie and she was super helpful explaining everything to me and would 100% recommend her if you guys want insurance"
We responded:
"Gabriela, thank you for your recommendation and for highlighting Jackie's assistance. We're delighted to hear that she was able to clearly explain everything and help with your insurance needs. If you ever have more questions or need further assistance, feel free to reach out to our team."
Profile photo of Kristen Rees

Kristen Rees

August 25, 2026

1  out of  5
rating by Kristen Rees
"Got a quote online. I guess that means they're entitled to spam calling me 3 times in less than 2 minutes after I've declined their call because I'm working (with sleeping children by the way). Then proceeded to text me. Blocked and reported spam.
The quote was for $850 a month by the way. State farm is a scam. I pay $400 a month with geico and switching to Progressive for $289 a month for 2 vehicles."
Profile photo of Kachi Afoekelu

Kachi Afoekelu

August 24, 2026

5  out of  5
rating by Kachi Afoekelu
"State Farm On TOP!"
We responded:
"Your five stars are a great compliment, Kachi. We’ll keep showing up and doing our best for you."
Profile photo of JOSUE GIRON

JOSUE GIRON

August 17, 2026

5  out of  5
rating by JOSUE GIRON
"The best company in insurance I have long time with them never problem"
We responded:
"There’s something special about hearing from a longtime customer, Josue! We truly value the trust you’ve placed in our agency and are grateful to know we’ve continued to serve you well. Thanks for sharing your experience with us!"
Profile photo of Cheryl Smith

Cheryl Smith

August 4, 2026

5  out of  5
rating by Cheryl Smith
"When I call for information and services the staff are very responsive and get the job done!"
We responded:
"We truly appreciate you sharing your experience, Cheryl! Providing responsive service and clear information is something our team strives for every day. Thanks for choosing us, and please know we're here whenever you need assistance."
Profile photo of Carola Garcia

Carola Garcia

July 31, 2026

5  out of  5
rating by Carola Garcia
"Mi agente Sandra fue muy eficaz y eficiente con mi solicitud excelente servicio al cliente."
We responded:
"Thank you for the 5 star review, Carola! It is our pleasure to be able to assist you with any of your insurance questions or needs! We truly appreciate your feedback!"
Profile photo of Linda Aldana

Linda Aldana

July 31, 2026

1  out of  5
rating by Linda Aldana
"We have had our car insurance with then for a long time ( over 15 years) but recently we have had to ask our selves why are we still using the same agent?

Full coverage has just meant pay it your self, without sending anyone to look at the real damages they just judge "this is not related to your accident.

When something brakes after being hit, how is it not related to that?

I was parked on the side of the road, some crazy person hit my rear bumper damaging and braking it.

It also damaged my rear rim and broke the rear subframe. Now state farm ( James Brown) says the rear subframe damage is not related to the incident and I had to pay out of pocket $2,800 to replace it. Since state farm would just cover the bumper!
So disappointed!!!"
Profile photo of Byrontrue Murphy

Byrontrue Murphy

July 29, 2026

5  out of  5
rating by Byrontrue Murphy
"Mr.James Brown Insurance company and employees are one of the TOP Best Insurance companies i have ever been to very Professional ,Respectful . AND GREAT EMPLOYEE CUSTOMER SERVICE ...I .CANT MAKE THIS UP ..Im speaking from my Heart ... They are the Best Insurance company ever ... I Promise, I stand on my WORD ..."
We responded:
"Thank you for your heartfelt feedback, Byrontrue! We're delighted to hear that you consider our agency and team among the best you've experienced. It's our priority to provide professional and respectful service, and we're grateful for your trust and support. If you ever need assistance with your insurance needs, feel free to reach out."
Profile photo of Maxwell Okwensy

Maxwell Okwensy

July 28, 2026

5  out of  5
rating by Maxwell Okwensy
"Thank you, Ashley Miller! You truly made my day. I have been with this agency for over 10 years, and every time I need assistance, everyone is professional, helpful, and courteous. I am very happy with the excellent service I have received over the years. Thank you for your dedication and outstanding customer care! ."
We responded:
"Thank you, Maxwell, for your thoughtful feedback and for being a loyal client of our agency for over a decade. We're delighted to hear that Ashley Miller and our team have consistently provided you with professional and courteous service. Your satisfaction with our customer care is truly valued, and we're here whenever you need assistance with your insurance needs."
Profile photo of Fabien L-Laubhouet

Fabien L-Laubhouet

July 27, 2026

5  out of  5
rating by Fabien L-Laubhouet
"Alaina Cordero is a great representation of James Brown insurance and State Farm insurance. Great agent patient and will set you up with a policy that meets your needs."
We responded:
"Thank you, Fabien! We're delighted to hear that Alaina Cordero provided you with the attentive service and tailored policy you were looking for. Thanks for choosing us! "
Profile photo of MARIA CISNEROS

MARIA CISNEROS

July 3, 2026

5  out of  5
rating by MARIA CISNEROS
"Johann Castillo was very helpful, he made sure I got all discounts I could for my teenage driver 😊"
We responded:
"Thanks so much, Maria! We're thrilled to hear Johann was able to help you find the right discounts for your teenage driver. We appreciate your trust in our team and are grateful for the opportunity to help."
Profile photo of Ashley Clendenon

Ashley Clendenon

July 2, 2026

5  out of  5
rating by Ashley Clendenon
"Brittany was awesome! I requested a call to discuss a quote and she was prompt and knowledgeable. Plus I can always appreciate someone that’s real on the phone and doesn’t sound like they’re reading from a script."
We responded:
"We’re so grateful for your 5-star review, Ashley! Thanks for supporting our agency—we’ll be here anytime you need a hand."
Profile photo of Sydney Lee

Sydney Lee

June 9, 2026

5  out of  5
rating by Sydney Lee
"Great customer service, quick and easy process!"
We responded:
"Thank you, Sydney, for your feedback! We're glad to hear that you found our customer service and process to be quick and easy. If you have any more questions or need assistance, feel free to reach out."
Profile photo of ted railman

ted railman

June 5, 2026

5  out of  5
rating by ted railman
"Miss Reyes helped me through a very difficult problem i was having with my insurance payment dates. She took the time to strategize a plan that I could follow. Not just pay now or no insurance. Miss Reyes is a blessing to work with. Thank you again."
We responded:
"Thank you, Ted, for sharing your experience. We're glad Miss Reyes could assist you with your insurance payment dates and provide a workable plan. Your feedback is greatly appreciated!"
Profile photo of Suprenia Robinson

Suprenia Robinson

June 4, 2026

5  out of  5
rating by Suprenia Robinson
"Had an opportunity to speak with Kelly this morning she is always friendly and knowledgeable."
We responded:
"Thank you, Suprenia, for sharing your experience with Kelly. We're glad to hear she was friendly and knowledgeable during your conversation. We appreciate your feedback and support!"
Profile photo of Catherine Nabukalu

Catherine Nabukalu

May 29, 2026

5  out of  5
rating by Catherine Nabukalu
"James Brown is great. Process was quick and he knows what he's talking about. Phone disconnected accidentally - He called me right back and he was nice about it."
We responded:
"Thank you, Catherine, for your feedback. We're delighted to hear that our team provided prompt, knowledgeable service and was able to reconnect with you quickly. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience."
Profile photo of Brooke Butler

Brooke Butler

May 28, 2026

5  out of  5
rating by Brooke Butler
"Super awesome, efficient, friendly, honest, and fast!!"
We responded:
"Thank you, Brooke, for your wonderful feedback! We're delighted to hear that you found our service efficient, friendly, honest, and fast. Providing a positive experience for our customers is always our goal, and we truly appreciate your support and trust in our team."
Profile photo of Richard Lawrence

Richard Lawrence

May 28, 2026

5  out of  5
rating by Richard Lawrence
"Very personable and caring agents helping to make changes in the matters. Appreciate the help, Thank them they were great"
We responded:
"Thank you for your kind words and the 5-star rating. We're glad our team could assist you with the changes you needed. Your support means a lot to us!"