State Farm® Insurance Agent James Brown

"This agency is the worst home insurance company I ever dealt with they are quick to write you up a policy with the agreed policy amount then send you monthly bill with a much higher amount they won't return your phone calls to question them about this higher quote I thank God I didn't cancel my current homeowner policy this agency seems to have no structure or proper leadership and this was my 2time trying to give this company by business never ever again!!and Mr Pennington needs get rid of those K C. Chief NFL images no one wants to that people are trying to take care important business"

"Mrs. Edwards always answers me with kindness and listens to my needs even though my native language is not English Ms. Edwards is very patient with me and knows a lot about commercial poliza.Thank you States farm 😀 James Brown for choosing and preparing the best agents. May 21, 2024 I received great service at the James Brown State Farm Agency. Bethany Edwards was my agent. She did an excellent job if ever needs help Ms. Edwards is the right person to talk to. I'm very happy the way my case was handled very professional, kind and patiently. Thank you very much. I thank you very much. God is good and perfect. Donald Estrada for Villatoro Painting Services LLC"

"Christine is the best customer service agent . She’s so well spoken and understanding with the difficulties that comes with having car insurance . I spoke with someone prior to her that yelled and screamed on the phone and to speak to her after was refreshing . I love her caring and diligent she is with her job . She makes a numerous amount of calls in order to help the customer and if I could give 10 stars I would . Thank you Christine"

"Danielle A. was very helpful and instrumental in trying to find me the best discounts that I could get for a renter’s policy and car insurance, etc. She took her time and was very pleasant! I even requested information about an umbrella policy an how it works. I will definitely contact her directly for any future needs!"

"I was assigned to this agent through Maryland Auto. Worst customer service experience I have ever received. The agent they assigned me to was severely unhelpful, careless, and had some of the worst communication skills out of any of the terrible car insurance experiences I've had throughout the past. I would NOT recommend this place to save my life."

"Received a call back from Melissa and she act like she didn’t want to answer my questions. My wife had called and had our insurance transferred to another state and I called after to get more clarification. She was making smart remarks to my questions like , “like I told your wife”, “you are getting the discounts so what are you talking about” and so on. They keep calling me asking for the same information about my property management that I have to give every time. And when I tell them I already provided that, then they oh yeah, I see it in the notes. You would think the would provide better service especially since I have home, rental, and cars insured with them."