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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Titania Hunter

November 15, 2024

4  out of  5
rating by Titania Hunter
"Representative Ms. Kelly Winpigler, absolutely delightful. I didn’t stay with these guys but she made it hard to leave. Amazing service."
We responded:
"Thank you so much for taking the time to leave us a review. Please let us know how we can make your experience a 5-star one. "
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Anthony Duncan

November 8, 2024

5  out of  5
rating by Anthony Duncan
"My recent experience was awesome. Ms. Moore was very patient and thorough with me setting up a new policy. Ms. Moore was able to lower my payments and save me money on my policies. She is awesome."
We responded:
"We are so glad to hear that our team was able to assist you in finding the best coverage at the best price. We appreciate your trust, Anthony. "
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Lisa Webb

November 3, 2024

5  out of  5
rating by Lisa Webb
"The representative was very helpful and understanding of my needs. Thanks again, Brenda Webb."
We responded:
"Thank you for taking the time to leave us a review. We are glad to hear that our team was helpful and friendly."
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Paul Morales

November 1, 2024

5  out of  5
rating by Paul Morales
"Excelente gracias"
We responded:
"Paul, thank you for trusting our agency."
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Alicia

October 23, 2024

5  out of  5
rating by Alicia
"I'm giving my Rep a 5 ⭐⭐⭐⭐⭐, Ms. K. Martin, because her knowledge of the State Farm services and her customer service etiquette is one to behold. Thank you so much for assisting me with the updated information that would assist me with my Bundle🌹🌹."
We responded:
"Thank you so much for taking the time to leave us a review. We thoroughly enjoy working with you!"
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Kayla Williams

October 22, 2024

5  out of  5
rating by Kayla Williams
"Might I say that this is one of the best insurance options seen fit - i worked with an employee who went beyond over the top . His name Ryan H. - he was the absolute best representative and gave me the necessary advice to make a great decision. 10/10"
We responded:
"Thank you for trusting Ryan with your insurance needs. We are so thankful for your business, Kayla."
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Nevada Dew-Crawford

October 19, 2024

5  out of  5
rating by Nevada Dew-Crawford
"The representative was well informed and the experience was comfortable."
We responded:
"Thank you so much for taking the time to leave us a review."
Profile photo of Jeannette Williams

Jeannette Williams

October 9, 2024

5  out of  5
rating by Jeannette Williams
"I have been a member of State Farm for 23 years and they have never failed me. Throughout all the years of doing business it has been one of the best experiences. They are always there with any questions, and concerns. In my line of business, we would say BRAVO ZULU for an OUTSTANDING job!! Thank you."
We responded:
"Jeannette, thank you so much for your loyalty over the last 23 years. We greatly appreciate your business. We look forward to serving you for many more years to come. "
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No Nickname

October 8, 2024

5  out of  5
rating by No Nickname
"The agents that I’ve worked with at James Brown State Farm always provide the best customer service."
We responded:
"Thank you for choosing our agency for your insurance needs. We are glad to hear that our customer service was exceptional. "
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TaKiesha

October 4, 2024

5  out of  5
rating by TaKiesha
"I had the pleasure of speaking with Chawnna Koontz at State Farm. Her customer service skills were outstanding and she was able to resolve my issue immediately. I really appreciated the experience."
We responded:
" Thank you so much for trusting our agency with your insurance needs. We greatly appreciate your business. "
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Christopher Gentry

October 3, 2024

5  out of  5
rating by Christopher Gentry
"Great customer service. Kelly was a pleasure to work with."
We responded:
"Thank you for choosing State Farm to work with. We appreciate you, Christopher!"
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Mauricio Ramos

September 27, 2024

5  out of  5
rating by Mauricio Ramos
"Tanks Sandra Rocha for your excellent attention and service."
We responded:
"Thank you for trusting Sandra with your insurance needs. We greatly appreciate your business. "
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Zakiah McCloud

September 26, 2024

5  out of  5
rating by Zakiah McCloud
"Keena Martin, has the Best Customer Services skills she was Outstanding very knowledgeable . Keep it up the Great Work!!"
We responded:
"Thank you for trusting Keena with your insurance needs. We are so thankful for your business."
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Frederick Wade

September 18, 2024

5  out of  5
rating by Frederick Wade
"Great experience fast and detailed."
We responded:
"Thank you for the 5 star review!"
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Earl Burns

September 17, 2024

5  out of  5
rating by Earl Burns
"I have been with James brown office for over 20years and it's always been a pleasure doing business with him and his office and he has always taking care of my needs and situations."
We responded:
"Earl, thank you so much for the trust that you have put into our agency for the past 20 years. We greatly appreciate your business and loyalty!"
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Bill A

September 13, 2024

2  out of  5
rating by Bill A
"Multiple no shows for appointments they called to make. My insurance has gone through the roof recently with no explanation even though I have accident forgiveness on my policy. I think they are trying to get us to leave after 30 yrs."
We responded:
"Thank you for the 5 star review, Bill! We strive to provide you with the customer care that you deserve and truly appreciate your feedback!"
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vina

September 13, 2024

5  out of  5
rating by vina
"Keena Martin was so helpful with assisting me today!!"
We responded:
"Thank you so much for the review. We are so glad to hear that Keena was able to assist you!"
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Steven Hailey

September 12, 2024

5  out of  5
rating by Steven Hailey
"I needed full coverage on a car purchase. I can say that Kelly Winpigler did a wonderful job talking to me over the phone clear and precise details on receiving car insurance. Thank you, James Brown -State Farm Insurance Agency."
We responded:
"Steven, thank you for trusting Kelly with your auto insurance needs. We are glad to hear that the process was quick and easy!"
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Jenayl Bishop

September 11, 2024

5  out of  5
rating by Jenayl Bishop
"Colleen Is wonderful i love speaking to her she answers all my questions she’s very helpful"
We responded:
"Thank you so much for taking the time to leave us a review. We are so glad to hear that Colleen has been able to assist you effectively. "
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Laila M

September 10, 2024

5  out of  5
rating by Laila M
"I love this office...I've been with them for over 20years and they have been great to me especially Ms. Gloria Bridges...she's been there a long time and knows her stuff...she's knowledgeable and very patient. Ask for her, you will not be disappointed!!!"
We responded:
"Laila, thank you so much for your loyalty over the last 20 years. Gloria thoroughly enjoys working with you. We look forward to many more years. "
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Di Campbell

August 30, 2024

5  out of  5
rating by Di Campbell
"Christine M was awesome. Very helpful and efficient."
We responded:
"Thank you so much for taking the time to leave us a review!"
Profile photo of Charles McGowan Jr.

Charles McGowan Jr.

August 21, 2024

5  out of  5
rating by Charles McGowan Jr.
"Ms. Gloria is amazing she is the best I ever delt with in this company and she knows her job inside and out, she is an amazing asset thank you so much Ms Gloria"
We responded:
"Thank you for trusting Gloria with your insurance needs. We greatly appreciate the kind review."
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Reality Rare

August 15, 2024

5  out of  5
rating by Reality Rare
"Absolutely Great customer service very patient and polite Ms Gloria Bridges helped me get a nice quote and I was able to get coverage Thanks!!"
We responded:
"Thank you so much for trusting our agency with your insurance needs. We greatly appreciate the review!"
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Shanea Smith

August 14, 2024

5  out of  5
rating by Shanea Smith
"Danielle was a life SAVER!! Very knowledgeable and took her time in explaining everything to me. She listened to my concerns and provided me with STELLAR customer service! GIVE HER A RAISE :) thank you so much Danielle"
We responded:
"Shanea, thank you so much for trusting Danielle with your insurance needs. She thoroughly enjoyed working with you. Thank you for the kind review!"
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Brian Lee

August 10, 2024

5  out of  5
rating by Brian Lee
"Great customer service always - Thanks Colleen M."
We responded:
"Thank you so much for taking the time to leave us a review, Brian!"