State Farm® Insurance Agent James Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
ted railman
June 5, 2026
5
out of
5
rating by ted railman
"Miss Reyes helped me through a very difficult problem i was having with my insurance payment dates. She took the time to strategize a plan that I could follow. Not just pay now or no insurance. Miss Reyes is a blessing to work with. Thank you again."
We responded:
"Thank you, Ted, for sharing your experience. We're glad Miss Reyes could assist you with your insurance payment dates and provide a workable plan. Your feedback is greatly appreciated!"
Suprenia Robinson
June 4, 2026
5
out of
5
rating by Suprenia Robinson
"Had an opportunity to speak with Kelly this morning she is always friendly and knowledgeable."
We responded:
"Thank you, Suprenia, for sharing your experience with Kelly. We're glad to hear she was friendly and knowledgeable during your conversation. We appreciate your feedback and support!"
Catherine Nabukalu
May 29, 2026
5
out of
5
rating by Catherine Nabukalu
"James Brown is great. Process was quick and he knows what he's talking about. Phone disconnected accidentally - He called me right back and he was nice about it."
We responded:
"Thank you, Catherine, for your feedback. We're delighted to hear that our team provided prompt, knowledgeable service and was able to reconnect with you quickly. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience."
Brooke Butler
May 28, 2026
5
out of
5
rating by Brooke Butler
"Super awesome, efficient, friendly, honest, and fast!!"
We responded:
"Thank you, Brooke, for your wonderful feedback! We're delighted to hear that you found our service efficient, friendly, honest, and fast. Providing a positive experience for our customers is always our goal, and we truly appreciate your support and trust in our team."
Dick Lawrence
May 28, 2026
5
out of
5
rating by Dick Lawrence
"Very personable and caring agents helping to make changes in the matters. Appreciate the help, Thank them they were great"
We responded:
"Thank you for your kind words and the 5-star rating. We're glad our team could assist you with the changes you needed. Your support means a lot to us!"
Monique Jones
May 18, 2026
5
out of
5
rating by Monique Jones
"All the people that i speak with are very nice and helpful. Always pleasant and patient with me"
We responded:
"Thank you, Monique, for your thoughtful feedback. We’re so pleased to hear that our team has been kind, helpful, and patient throughout your experience. Your support truly means a lot to us, and we appreciate you taking the time to share your kind words."
Kayla Zamolodchikova
May 18, 2026
5
out of
5
rating by Kayla Zamolodchikova
"Kasey was SO wonderful . I love this girl !!! She was so helpful & so informative ! She really made me so happy to have State Farm cover me & walked me through everything to help in any way she could . I will recommend her a million times to anyone bc she is so great in this profession . If you ever need anything w starting a policy w State Farm please contact Kasey 🫶🏻"
We responded:
"Thank you, Kayla, for sharing your experience with Kasey! It's great to hear how helpful and informative she was in guiding you through your policy. We appreciate your recommendation and are glad to have you with State Farm."
Brenda Webb
May 15, 2026
5
out of
5
rating by Brenda Webb
"I am very satisfied with the service I receive from the agents at the James Brown State Farm Insurance Office. The staff is always very professional and friendly."
We responded:
"Thank you, Brenda, for sharing your experience with us. We're glad to hear that our team has been professional and friendly in assisting you. Your satisfaction is important to us."
Cocoa Dorsey
May 11, 2026
5
out of
5
rating by Cocoa Dorsey
"I had the pleasure of working with Ms.Sara M😁 She was informative and understanding of my personal needs. I really appreciate her taking the time to personalize my insurance and keep a smile on my face while doing so. Two vehicle policies and renter’s insurance at a reasonable price. Sara is AWESOME 👏"
We responded:
"Thank you, Cocoa, for sharing your experience with Ms. Sara! It's great to hear she was able to personalize your insurance needs and keep you smiling. We appreciate your feedback and look forward to continuing to serve you."
Ashley Turner
May 7, 2026
5
out of
5
rating by Ashley Turner
"I had State Farm back in the day and was not pleased with them, I ended up with Progressive for the past 2-3 years. After recent rate increases I reviewed the market and was very surprised that I ended up being back at State Farm because they were lower than everybody else. Mr. Adam Espana was fantastic! He was such a pleasure to work with and was able to answer all of my questions and concerns with accuracy, transparency and professionally. I definitely highly recommend and if you get the chance to work with Mr. Adam I’d recommend him specifically from this office!"
We responded:
"Thank you, Ashley, for sharing your experience! It's great to hear that Adam was able to assist you with such professionalism and clarity. We appreciate your recommendation and look forward to continuing to serve your insurance needs. "
Christopher Johnson
May 7, 2026
5
out of
5
rating by Christopher Johnson
"Ms. Moore was very helpful and thorough in assisting me."
We responded:
"You are welcome, Christopher! It is our pleasure to be able to assist you with any of your insurance questions or needs. Thank you for the wonderful review recognizing Ms. Reyes's efforts to provide you with the customer care that you deserve! We are here to help protect you and bring you peace of mind!"
Delmi Ayala
May 7, 2026
5
out of
5
rating by Delmi Ayala
"Excellent service"
We responded:
"Thank you for the 5 star review!"
Thomas Rivera
May 1, 2026
5
out of
5
rating by Thomas Rivera
"I worked with Brittany and had a very good day, her experience was magnificent and flawless."
We responded:
"Thank you, Thomas, for sharing your experience! We're glad to hear that Brittany's expertise made your day a good one. Your feedback is greatly appreciated."
Oliver Colon
April 28, 2026
5
out of
5
rating by Oliver Colon
"Best insurance service I ever had the one lady who took care of me was Britney. She was so nice. She was really patient. She answered all my questions and the best. She helped me save money in my insurance policy. Really recommend her talking directly to her."
We responded:
"Thank you, Oliver, for sharing your experience with us. We're glad to hear that Britney was able to assist you effectively and help you save money on your insurance policy. Your recommendation means a lot to us."
Winter Jefferson
April 22, 2026
5
out of
5
rating by Winter Jefferson
"Customer service is always great . Christine was very patient."
We responded:
"Thank you, Winter, for the great feedback! We're glad to hear that Christine's patience made a positive impact on your experience. We appreciate your support."
Marnie Tomasello
April 20, 2026
1
out of
5
rating by Marnie Tomasello
"Incredibly rude. Was hung up on."
Que Mullins
April 17, 2026
5
out of
5
rating by Que Mullins
"My experience was personable, professional and efficient."
We responded:
"Thank you, Que, for sharing your experience with us. We're glad to hear that you found our service personable, professional, and efficient. Your feedback means a lot to us."
Jose Guillen
April 16, 2026
5
out of
5
rating by Jose Guillen
"I had an excellent experience working with Brittany to get my insurance. She was incredibly knowledgeable and took the time to explain everything clearly, making sure I understood all my options. Beyond her expertise, she was warm, friendly, and genuinely helpful throughout the entire process. It's rare to find an agent who combines such high-level professionalism with such a welcoming attitude. Thank you, Brittany, for making this so easy!"
We responded:
"Thank you, Jose, for sharing your experience with Brittany. It's great to hear how her knowledge and friendly approach made the process smooth for you. We appreciate your feedback!"
Darion Long
April 10, 2026
5
out of
5
rating by Darion Long
"I had the best experience ever setting up my renters insurance ! My rep was absolutely wonderful"
We responded:
"Thank you, Darion, for sharing your experience with us! We're glad to hear that setting up your renters insurance went smoothly and that our team provided great service. We appreciate your feedback and look forward to assisting you in the future."
William M Machuca
April 9, 2026
5
out of
5
rating by William M Machuca
"My agent was excellent today helped get my discount on my car with my Drive Safe & Save."
We responded:
"Thank you, William, for sharing your experience. It's great to hear that your agent was able to assist you with the Drive Safe & Save discount. We appreciate your feedback and support."
Jan Zhan
April 9, 2026
1
out of
5
rating by Jan Zhan
"Terrible customer service! Avoid Ashley. She never responds to your email, message and phone calls even it’s their mistake."
Bee Franks
April 6, 2026
5
out of
5
rating by Bee Franks
"My agent was responsive and professional. She followed up and answered any questions I had."
We responded:
"Thank you, Bee Franks, for your feedback. It's great to hear that your agent was responsive and professional, addressing all your questions. We appreciate your support!"
Cristyn Dixon
March 31, 2026
5
out of
5
rating by Cristyn Dixon
"Adam E was the agent who helped me and he was literally the best. Talked thru everything with me and was very knowlegable about what he was doing. Thanks ADAM!!!!"
We responded:
"Thank you, Cristyn, for sharing your experience with Adam! It's great to hear that he was able to guide you through everything with his expertise. We appreciate your feedback and your trust in us."
Yolanda J
March 31, 2026
5
out of
5
rating by Yolanda J
"Christine Moore from the James Brown office was patient, friendly, professional and answered all of my questions to ensure I had everything covered to my satisfaction. She helped make the process smooth as I made changes to both my vehicle and homeowners insurance. Thank you! Yolanda Johnson"
We responded:
"Thank you, Yolanda, for sharing your experience with Christine. It's great to hear that she was able to assist you with your vehicle and homeowners insurance changes smoothly. We appreciate your feedback and your trust in our team."
David Smith
March 17, 2026
5
out of
5
rating by David Smith
"Kelly went the extra mile to help find answers to my questions"
We responded:
"Thank you, David, for your feedback. It's great to hear that Kelly was able to assist you by going the extra mile. We appreciate your support!"