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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Camilla Fleming

January 15, 2025

5  out of  5
rating by Camilla Fleming
"Agent Chakeena Martin is a gem. She was quite helpful to me. She provided very important info I needed regarding my insurance. Her customer service skills were impeccable too. Thank you so much I feel so much Chakeena. God bless you."
We responded:
"We are so glad to hear that you had such a great experience with our team. Thank you for taking the time to leave us such a kind review, Camilla. "
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gavin marshall

January 15, 2025

5  out of  5
rating by gavin marshall
"Ms. Chakeena Martin was so very helpful and professional. She made my experience with State Farm a pleasant one for sure. Thank you for the professional courtesy you extended."
We responded:
"Thank you for trusting our agency with your insurance needs. We are glad to hear that Chakeena was professional and pleasant."
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Millionaire Leonard McIntosh

January 14, 2025

5  out of  5
rating by Millionaire Leonard McIntosh
"I want to give a big thanks to Ms. Danielle Albertson for helping me switch over my insurance from progressive. She was extremely helpful, kind and informative. If you are looking for a rep that can kindly help you transition without a hitch request her and you will not be disappointed. Thank you Ms Albertson for your dedication and helpfulness. 5 Stars isn't enough. Promote ahead of peers."
We responded:
"We appreciate you taking the time to leave us a review. We are glad to hear that Danielle made your transition so smooth and quick. "
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Marti Doneghy

December 31, 2024

5  out of  5
rating by Marti Doneghy
"I am very pleased with assistance from Ryan Humenik. People really do make the difference."
We responded:
"Marti, thank you for taking the time to leave us a review. We are so glad to hear that we made such a difference in your insurance experience. "
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Nira Ungar Bagner

December 30, 2024

5  out of  5
rating by Nira Ungar Bagner
"I received a call from Giselle Chairez, very kind and very professional. She knew to answer all my questions, and made it very easy to get the proper insurance. 🌷"
We responded:
"We are so glad to hear that our team was able to assist you in finding the best insurance. "
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Delshonia Usual

December 30, 2024

5  out of  5
rating by Delshonia Usual
"Mrs. Angela Robinson is an excellent insurance customer service agent! She is professional, empathetic, and highly knowledgeable. Angela actively listens to my concerns, ensuring that every question or issue is addressed thoroughly and accurately. Her communication skills are exceptional, making complex policies adjustments easy to understand. Additionally, she patiently explains matters that are not clear or easily understood. Angela is proactive in finding solutions, going above and beyond to ensure customer satisfaction and long-term trust. Ultimately, her dedication to helping others and her attention to detail makes Angela an invaluable asset to State Farm and a source of reassurance for customers"
We responded:
"We greatly appreciate you taking the time to leave us such a wonderful review. We are glad to hear that Angela was able to find you the best coverage that meet your needs."
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Dorinne Muldrow

December 27, 2024

5  out of  5
rating by Dorinne Muldrow
"Ashley was very helpful and patient,the system is down. She tell me it will take up to an hour and once the system got back up she would call me back.And when it came back up ,Ashley went over everything all over with you process of payment and make sure I understood everything . Ashley was very helpful and patient thank you"
We responded:
"We appreciate you trusting Ashley with your insurance needs. We are glad to hear that she was able to assist you with your payment process. "
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Sharon Maxwell

December 18, 2024

5  out of  5
rating by Sharon Maxwell
"The agent was very pleasant and good in executing a full explanation of the term and the full life insurance policies along with answering any questions"
We responded:
"Thank you for trusting our agency with your life insurance needs. We look forward to serving you for many years to come, Sharon. "
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Russell Dunn

December 18, 2024

5  out of  5
rating by Russell Dunn
"Chawnna was GREAT. She was pleasant and knowledgeable. GREAT GREAT GREAT"
We responded:
"Russell, thank you for such a GREAT review!!"
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Kim Ward

December 17, 2024

5  out of  5
rating by Kim Ward
"My agent was very knowledgeable and she answered all my questions"
We responded:
"Thank you for taking the time to leave us a review. We are so happy to be able to assist you with any questions that you might have. "
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Michael Wilder

December 11, 2024

5  out of  5
rating by Michael Wilder
"My agent was great she explained everything. In just a few minutes . I’ll keep in contact when I need to make changes to my policy"
We responded:
"Michael, thank you for taking the time to leave us a review. "
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Ryheme Bramwell

December 11, 2024

5  out of  5
rating by Ryheme Bramwell
"Miss Gloria was extremely pleasant, and patient! Gave me good advice which made the process easy, thank you. I would recommend to friends & family."
We responded:
"Thank you for taking the time to leave us a review. We are thrilled to hear that Gloria was so kind and help you through the insurance process. "
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Ligia Velasquez

December 3, 2024

5  out of  5
rating by Ligia Velasquez
"Ashley Miller was prompt and professional in assisting our insurance needs."
We responded:
"Thank you so much for trusting Ashley with your insurance needs. We are so glad to hear that she was able to assist you. "
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Ana Cab

November 27, 2024

1  out of  5
rating by Ana Cab
"They use to have good customer service however the service has gone down over the past couple of months. For the past couple of months, they have been charging debiting different amounts out of my bank account which is set on auto debit. They are unhelpful when I call to ask for an explanation for the changing amounts each month. I wouldnt be surprised if all of the good reviews are false reviews."
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David Reddix

November 26, 2024

5  out of  5
rating by David Reddix
"Tra was awesome. I put in a request to speak with an agent. Glad I was able to speak with someone that was a professional and very knowledgeable about product and budgets. Provided details about policies and different payment options. Secured a policy for me within 15 minutes. Thank you again Tra!!"
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marcus burkes

November 22, 2024

5  out of  5
rating by marcus burkes
"When all the other give you a sky high price, call Gloria to get'em down to earth. She's the best at getting you insurance for all your needs. Thanks for your great service and low down payment!!!!"
We responded:
"We are so glad to hear that Gloria was able to assist you with the best products at the best price. Thank you for the review, Marcus."
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Titania Hunter

November 15, 2024

4  out of  5
rating by Titania Hunter
"Representative Ms. Kelly Winpigler, absolutely delightful. I didn’t stay with these guys but she made it hard to leave. Amazing service."
We responded:
"Thank you so much for taking the time to leave us a review. Please let us know how we can make your experience a 5-star one. "
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Anthony Duncan

November 8, 2024

5  out of  5
rating by Anthony Duncan
"My recent experience was awesome. Ms. Moore was very patient and thorough with me setting up a new policy. Ms. Moore was able to lower my payments and save me money on my policies. She is awesome."
We responded:
"We are so glad to hear that our team was able to assist you in finding the best coverage at the best price. We appreciate your trust, Anthony. "
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Lisa Webb

November 3, 2024

5  out of  5
rating by Lisa Webb
"The representative was very helpful and understanding of my needs. Thanks again, Brenda Webb."
We responded:
"Thank you for taking the time to leave us a review. We are glad to hear that our team was helpful and friendly."
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Paul Morales

November 1, 2024

5  out of  5
rating by Paul Morales
"Excelente gracias"
We responded:
"Paul, thank you for trusting our agency."
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Alicia

October 23, 2024

5  out of  5
rating by Alicia
"I'm giving my Rep a 5 ⭐⭐⭐⭐⭐, Ms. K. Martin, because her knowledge of the State Farm services and her customer service etiquette is one to behold. Thank you so much for assisting me with the updated information that would assist me with my Bundle🌹🌹."
We responded:
"Thank you so much for taking the time to leave us a review. We thoroughly enjoy working with you!"
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Kayla Williams

October 22, 2024

5  out of  5
rating by Kayla Williams
"Might I say that this is one of the best insurance options seen fit - i worked with an employee who went beyond over the top . His name Ryan H. - he was the absolute best representative and gave me the necessary advice to make a great decision. 10/10"
We responded:
"Thank you for trusting Ryan with your insurance needs. We are so thankful for your business, Kayla."
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Nevada Dew-Crawford

October 19, 2024

5  out of  5
rating by Nevada Dew-Crawford
"The representative was well informed and the experience was comfortable."
We responded:
"Thank you so much for taking the time to leave us a review."
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Jeannette Williams

October 9, 2024

5  out of  5
rating by Jeannette Williams
"I have been a member of State Farm for 23 years and they have never failed me. Throughout all the years of doing business it has been one of the best experiences. They are always there with any questions, and concerns. In my line of business, we would say BRAVO ZULU for an OUTSTANDING job!! Thank you."
We responded:
"Jeannette, thank you so much for your loyalty over the last 23 years. We greatly appreciate your business. We look forward to serving you for many more years to come. "
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No Nickname

October 8, 2024

5  out of  5
rating by No Nickname
"The agents that I’ve worked with at James Brown State Farm always provide the best customer service."
We responded:
"Thank you for choosing our agency for your insurance needs. We are glad to hear that our customer service was exceptional. "