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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carola Garcia

Carola Garcia

July 31, 2026

5  out of  5
rating by Carola Garcia
"Mi agente Sandra fue muy eficaz y eficiente con mi solicitud excelente servicio al cliente."
We responded:
"Thank you for the 5 star review, Carola! It is our pleasure to be able to assist you with any of your insurance questions or needs! We truly appreciate your feedback!"
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Linda Aldana

July 31, 2026

1  out of  5
rating by Linda Aldana
"We have had our car insurance with then for a long time ( over 15 years) but recently we have had to ask our selves why are we still using the same agent?

Full coverage has just meant pay it your self, without sending anyone to look at the real damages they just judge "this is not related to your accident.

When something brakes after being hit, how is it not related to that?

I was parked on the side of the road, some crazy person hit my rear bumper damaging and braking it.

It also damaged my rear rim and broke the rear subframe. Now state farm ( James Brown) says the rear subframe damage is not related to the incident and I had to pay out of pocket $2,800 to replace it. Since state farm would just cover the bumper!
So disappointed!!!"
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Byrontrue Murphy

July 29, 2026

5  out of  5
rating by Byrontrue Murphy
"Mr.James Brown Insurance company and employees are one of the TOP Best Insurance companies i have ever been to very Professional ,Respectful . AND GREAT EMPLOYEE CUSTOMER SERVICE ...I .CANT MAKE THIS UP ..Im speaking from my Heart ... They are the Best Insurance company ever ... I Promise, I stand on my WORD ..."
We responded:
"Thank you for your heartfelt feedback, Byrontrue! We're delighted to hear that you consider our agency and team among the best you've experienced. It's our priority to provide professional and respectful service, and we're grateful for your trust and support. If you ever need assistance with your insurance needs, feel free to reach out."
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Maxwell Okwensy

July 28, 2026

5  out of  5
rating by Maxwell Okwensy
"Thank you, Ashley Miller! You truly made my day. I have been with this agency for over 10 years, and every time I need assistance, everyone is professional, helpful, and courteous. I am very happy with the excellent service I have received over the years. Thank you for your dedication and outstanding customer care! ."
We responded:
"Thank you, Maxwell, for your thoughtful feedback and for being a loyal client of our agency for over a decade. We're delighted to hear that Ashley Miller and our team have consistently provided you with professional and courteous service. Your satisfaction with our customer care is truly valued, and we're here whenever you need assistance with your insurance needs."
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Saradhi Vijay

July 27, 2026

5  out of  5
rating by Saradhi Vijay
"They helped me understand everything and why. Special thanks to Ms. Brittany for taking her time to do this process."
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Fabien L-Laubhouet

July 27, 2026

5  out of  5
rating by Fabien L-Laubhouet
"Alaina Cordero is a great representation of James Brown insurance and State Farm insurance. Great agent patient and will set you up with a policy that meets your needs."
We responded:
"Thank you, Fabien! We're delighted to hear that Alaina Cordero provided you with the attentive service and tailored policy you were looking for. Thanks for choosing us! "
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jodie paxton

July 27, 2026

5  out of  5
rating by jodie paxton
"We needed renters insurance quickly, and this office took care of everything in less than 10 minutes. Friendly, courteous, and incredibly helpful."
We responded:
"Jodie, we’re honored to have the opportunity to assist you! Hearing that our team was able to provide prompt service with your renters insurance needs is exactly the experience we strive for. We’re always here when you need us."
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Ryan Shuman

July 20, 2026

5  out of  5
rating by Ryan Shuman
"Brittany was very friendly and helpful, ensuring I received the most reliable and affordable coverage possible for my situation."
We responded:
"We love hearing that Brittany made a difference in your insurance journey, Ryan! Helping customers find coverage that feels like the right fit is something our team takes pride in. We appreciate your kind words."
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hear light

July 16, 2026

5  out of  5
rating by hear light
"the agent was very understanding with our Needs"
We responded:
"Thank you for sharing your experience with us. We're glad to hear that our agent was able to understand your needs. If you have any more questions or need further assistance, feel free to reach out."
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MARIA CISNEROS

July 3, 2026

5  out of  5
rating by MARIA CISNEROS
"Johann Castillo was very helpful, he made sure I got all discounts I could for my teenage driver 😊"
We responded:
"Thanks so much, Maria! We're thrilled to hear Johann was able to help you find the right discounts for your teenage driver. We appreciate your trust in our team and are grateful for the opportunity to help."
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Ashley Clendenon

July 2, 2026

5  out of  5
rating by Ashley Clendenon
"Brittany was awesome! I requested a call to discuss a quote and she was prompt and knowledgeable. Plus I can always appreciate someone that’s real on the phone and doesn’t sound like they’re reading from a script."
We responded:
"We’re so grateful for your 5-star review, Ashley! Thanks for supporting our agency—we’ll be here anytime you need a hand."
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Sydney Lee

June 9, 2026

5  out of  5
rating by Sydney Lee
"Great customer service, quick and easy process!"
We responded:
"Thank you, Sydney, for your feedback! We're glad to hear that you found our customer service and process to be quick and easy. If you have any more questions or need assistance, feel free to reach out."
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ted railman

June 5, 2026

5  out of  5
rating by ted railman
"Miss Reyes helped me through a very difficult problem i was having with my insurance payment dates. She took the time to strategize a plan that I could follow. Not just pay now or no insurance. Miss Reyes is a blessing to work with. Thank you again."
We responded:
"Thank you, Ted, for sharing your experience. We're glad Miss Reyes could assist you with your insurance payment dates and provide a workable plan. Your feedback is greatly appreciated!"
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Suprenia Robinson

June 4, 2026

5  out of  5
rating by Suprenia Robinson
"Had an opportunity to speak with Kelly this morning she is always friendly and knowledgeable."
We responded:
"Thank you, Suprenia, for sharing your experience with Kelly. We're glad to hear she was friendly and knowledgeable during your conversation. We appreciate your feedback and support!"
Profile photo of Catherine Nabukalu

Catherine Nabukalu

May 29, 2026

5  out of  5
rating by Catherine Nabukalu
"James Brown is great. Process was quick and he knows what he's talking about. Phone disconnected accidentally - He called me right back and he was nice about it."
We responded:
"Thank you, Catherine, for your feedback. We're delighted to hear that our team provided prompt, knowledgeable service and was able to reconnect with you quickly. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience."
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Brooke Butler

May 28, 2026

5  out of  5
rating by Brooke Butler
"Super awesome, efficient, friendly, honest, and fast!!"
We responded:
"Thank you, Brooke, for your wonderful feedback! We're delighted to hear that you found our service efficient, friendly, honest, and fast. Providing a positive experience for our customers is always our goal, and we truly appreciate your support and trust in our team."
Profile photo of Dick Lawrence

Dick Lawrence

May 28, 2026

5  out of  5
rating by Dick Lawrence
"Very personable and caring agents helping to make changes in the matters. Appreciate the help, Thank them they were great"
We responded:
"Thank you for your kind words and the 5-star rating. We're glad our team could assist you with the changes you needed. Your support means a lot to us!"
Profile photo of Monique Jones

Monique Jones

May 18, 2026

5  out of  5
rating by Monique Jones
"All the people that i speak with are very nice and helpful. Always pleasant and patient with me"
We responded:
"Thank you, Monique, for your thoughtful feedback. We’re so pleased to hear that our team has been kind, helpful, and patient throughout your experience. Your support truly means a lot to us, and we appreciate you taking the time to share your kind words."
Profile photo of Kayla Zamolodchikova

Kayla Zamolodchikova

May 18, 2026

5  out of  5
rating by Kayla Zamolodchikova
"Kasey was SO wonderful . I love this girl !!! She was so helpful & so informative ! She really made me so happy to have State Farm cover me & walked me through everything to help in any way she could . I will recommend her a million times to anyone bc she is so great in this profession . If you ever need anything w starting a policy w State Farm please contact Kasey 🫶🏻"
We responded:
"Thank you, Kayla, for sharing your experience with Kasey! It's great to hear how helpful and informative she was in guiding you through your policy. We appreciate your recommendation and are glad to have you with State Farm."
Profile photo of Brenda Webb

Brenda Webb

May 15, 2026

5  out of  5
rating by Brenda Webb
"I am very satisfied with the service I receive from the agents at the James Brown State Farm Insurance Office. The staff is always very professional and friendly."
We responded:
"Thank you, Brenda, for sharing your experience with us. We're glad to hear that our team has been professional and friendly in assisting you. Your satisfaction is important to us."
Profile photo of Cocoa Dorsey

Cocoa Dorsey

May 11, 2026

5  out of  5
rating by Cocoa Dorsey
"I had the pleasure of working with Ms.Sara M😁
She was informative and understanding of my personal needs. I really appreciate her taking the time to personalize my insurance and keep a smile on my face while doing so. Two vehicle policies and renter’s insurance at a reasonable price. Sara is AWESOME 👏"
We responded:
"Thank you, Cocoa, for sharing your experience with Ms. Sara! It's great to hear she was able to personalize your insurance needs and keep you smiling. We appreciate your feedback and look forward to continuing to serve you."
Profile photo of Ashley Turner

Ashley Turner

May 7, 2026

5  out of  5
rating by Ashley Turner
"I had State Farm back in the day and was not pleased with them, I ended up with Progressive for the past 2-3 years. After recent rate increases I reviewed the market and was very surprised that I ended up being back at State Farm because they were lower than everybody else. Mr. Adam Espana was fantastic! He was such a pleasure to work with and was able to answer all of my questions and concerns with accuracy, transparency and professionally. I definitely highly recommend and if you get the chance to work with Mr. Adam I’d recommend him specifically from this office!"
We responded:
"Thank you, Ashley, for sharing your experience! It's great to hear that Adam was able to assist you with such professionalism and clarity. We appreciate your recommendation and look forward to continuing to serve your insurance needs. "
Profile photo of Christopher Johnson

Christopher Johnson

May 7, 2026

5  out of  5
rating by Christopher Johnson
"Ms. Moore was very helpful and thorough in assisting me."
We responded:
"You are welcome, Christopher! It is our pleasure to be able to assist you with any of your insurance questions or needs. Thank you for the wonderful review recognizing Ms. Reyes's efforts to provide you with the customer care that you deserve! We are here to help protect you and bring you peace of mind!"
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Delmi Ayala

May 7, 2026

5  out of  5
rating by Delmi Ayala
"Excellent service"
We responded:
"Thank you for the 5 star review!"
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Thomas Rivera

May 1, 2026

5  out of  5
rating by Thomas Rivera
"I worked with Brittany and had a very good day, her experience was magnificent and flawless."
We responded:
"Thank you, Thomas, for sharing your experience! We're glad to hear that Brittany's expertise made your day a good one. Your feedback is greatly appreciated."