State Farm® Insurance Agent James Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Thomas Rivera
May 1, 2026
5
out of
5
rating by Thomas Rivera
"I worked with Brittany and had a very good day, her experience was magnificent and flawless."
We responded:
"Thank you, Thomas, for sharing your experience! We're glad to hear that Brittany's expertise made your day a good one. Your feedback is greatly appreciated."
Oliver Colon
April 28, 2026
5
out of
5
rating by Oliver Colon
"Best insurance service I ever had the one lady who took care of me was Britney. She was so nice. She was really patient. She answered all my questions and the best. She helped me save money in my insurance policy. Really recommend her talking directly to her."
We responded:
"Thank you, Oliver, for sharing your experience with us. We're glad to hear that Britney was able to assist you effectively and help you save money on your insurance policy. Your recommendation means a lot to us."
Winter Jefferson
April 22, 2026
5
out of
5
rating by Winter Jefferson
"Customer service is always great . Christine was very patient."
We responded:
"Thank you, Winter, for the great feedback! We're glad to hear that Christine's patience made a positive impact on your experience. We appreciate your support."
Marnie Tomasello
April 20, 2026
1
out of
5
rating by Marnie Tomasello
"Incredibly rude. Was hung up on."
Que Mullins
April 17, 2026
5
out of
5
rating by Que Mullins
"My experience was personable, professional and efficient."
We responded:
"Thank you, Que, for sharing your experience with us. We're glad to hear that you found our service personable, professional, and efficient. Your feedback means a lot to us."
Jose Guillen
April 16, 2026
5
out of
5
rating by Jose Guillen
"I had an excellent experience working with Brittany to get my insurance. She was incredibly knowledgeable and took the time to explain everything clearly, making sure I understood all my options. Beyond her expertise, she was warm, friendly, and genuinely helpful throughout the entire process. It's rare to find an agent who combines such high-level professionalism with such a welcoming attitude. Thank you, Brittany, for making this so easy!"
We responded:
"Thank you, Jose, for sharing your experience with Brittany. It's great to hear how her knowledge and friendly approach made the process smooth for you. We appreciate your feedback!"
Darion Long
April 10, 2026
5
out of
5
rating by Darion Long
"I had the best experience ever setting up my renters insurance ! My rep was absolutely wonderful"
We responded:
"Thank you, Darion, for sharing your experience with us! We're glad to hear that setting up your renters insurance went smoothly and that our team provided great service. We appreciate your feedback and look forward to assisting you in the future."
William M Machuca
April 9, 2026
5
out of
5
rating by William M Machuca
"My agent was excellent today helped get my discount on my car with my Drive Safe & Save."
We responded:
"Thank you, William, for sharing your experience. It's great to hear that your agent was able to assist you with the Drive Safe & Save discount. We appreciate your feedback and support."
Jan Zhan
April 9, 2026
1
out of
5
rating by Jan Zhan
"Terrible customer service! Avoid Ashley. She never responds to your email, message and phone calls even it’s their mistake."
Bee Franks
April 6, 2026
5
out of
5
rating by Bee Franks
"My agent was responsive and professional. She followed up and answered any questions I had."
We responded:
"Thank you, Bee Franks, for your feedback. It's great to hear that your agent was responsive and professional, addressing all your questions. We appreciate your support!"
Cristyn Dixon
March 31, 2026
5
out of
5
rating by Cristyn Dixon
"Adam E was the agent who helped me and he was literally the best. Talked thru everything with me and was very knowlegable about what he was doing. Thanks ADAM!!!!"
We responded:
"Thank you, Cristyn, for sharing your experience with Adam! It's great to hear that he was able to guide you through everything with his expertise. We appreciate your feedback and your trust in us."
Yolanda J
March 31, 2026
5
out of
5
rating by Yolanda J
"Christine Moore from the James Brown office was patient, friendly, professional and answered all of my questions to ensure I had everything covered to my satisfaction. She helped make the process smooth as I made changes to both my vehicle and homeowners insurance. Thank you! Yolanda Johnson"
We responded:
"Thank you, Yolanda, for sharing your experience with Christine. It's great to hear that she was able to assist you with your vehicle and homeowners insurance changes smoothly. We appreciate your feedback and your trust in our team."
David Smith
March 17, 2026
5
out of
5
rating by David Smith
"Kelly went the extra mile to help find answers to my questions"
We responded:
"Thank you, David, for your feedback. It's great to hear that Kelly was able to assist you by going the extra mile. We appreciate your support!"
Ronald Howard
March 9, 2026
5
out of
5
rating by Ronald Howard
"Alaina Cordero, thank you so much for the great customer service and for being extremely helpful."
We responded:
"Thank you, Ronald, for your kind words about Alaina's customer service. We're glad to hear she was able to assist you effectively. Your feedback is greatly appreciated."
Kelly Andrews
March 7, 2026
5
out of
5
rating by Kelly Andrews
"Friendly helpful and rates were better than anywhere else!"
We responded:
"Thank you, Kelly, for your feedback! We're glad to hear that you found our team friendly and helpful, and that our rates met your expectations. If you need anything else, feel free to reach out. "
William Bagent
February 26, 2026
1
out of
5
rating by William Bagent
"For me I had a terrible experience with Chakeena M. during my review appointment. I felt that she didn't know exactly why I was being charged for a peticilar charge on my account. She kept saying "it could be this or it could be that". But didn't really know what exactly this charge was for. This tells me that when doing the review with a customer they either didn't prepare very well or just don't know, so how can we do a proper review if you don't understand why a charge is on the account and can explain it to the customer ao they can understand it. So at that point, I decided the call was done and I ended the call by saying "I have to go ,babe. Then hung up the phone. Mostly a waste of time. Didn't get anywhere or change anything. STATE FARM DO BETTER!"
We responded:
"Thank you for your feedback. We'd like to learn more about your experience and see how we can help—please reach out when you have a moment."
Jenny Webster
February 20, 2026
5
out of
5
rating by Jenny Webster
"My experience switching my home and auto policies to State Farm was made seamlessly by my agent, Bee. She was not only knowledgeable, but looked into every possible way to improve my coverage, and insure that my billing would would work well with my disability schedule. Bee is so friendly and patient; & was a pleasure to work with. I signed on the spot. Thanks Bee!"
We responded:
"Thank you, Jenny, for sharing your experience with us! We're glad to hear that Bee was able to assist you with your home and auto policies and accommodate your billing needs. Your feedback is greatly appreciated. "
Tim Swanntim
February 17, 2026
5
out of
5
rating by Tim Swanntim
"Belinda Willis was awesome!! Save me over $200 per month on my auto coverage from what Allstate was charging me. Thank you so much!"
We responded:
"Thank you, Tim, for sharing your experience! We're glad to hear that Belinda was able to help you save on your auto coverage. If you have any more questions or need further assistance, feel free to reach out. "
Niyah
February 17, 2026
5
out of
5
rating by Niyah
"Belinda was very helpful and I was able to save so much switching over to State Farm."
We responded:
"Thank you, Niyah, for sharing your experience! We're glad Belinda could assist you and help you save with State Farm. If you need anything else, feel free to reach out."
SAMIULLAH AZIZYAR
February 11, 2026
5
out of
5
rating by SAMIULLAH AZIZYAR
"Perfect"
We responded:
"Thank you, Samiullah, for your perfect review! We're glad to know you had a great experience with our agency. If you need anything else, feel free to reach out. "
Myrna A
February 6, 2026
4
out of
5
rating by Myrna A
"Customer service was great ms.melinda Bee was very helpful"
We responded:
"Thank you, Myrna, for your feedback. We're glad to hear that Ms. Melinda Bee was able to assist you effectively. We appreciate your support and look forward to serving you again."
James P
January 30, 2026
5
out of
5
rating by James P
"She is an ABSOLUTE AMAZING AMAZING PERSON. She is helping me fix my mistake by helping a person with a vehicle. And she deserves nothing less than 10 stars reviews. She will go above and beyond to help you in any way shape or form she can."
We responded:
"Thank you, James, for your kind words! We're glad to hear that our team member was able to assist you effectively and go above and beyond in helping with the vehicle situation. Your support means a lot to us. "
David Craig
January 23, 2026
5
out of
5
rating by David Craig
"Thank you Bee! I appreciate your patience with me and working with me to get me the best price!"
We responded:
"Thank you, David! Bee is great at finding the best prices and ensuring everything goes smoothly. We appreciate your feedback and look forward to assisting you again."
Rita Moore
January 22, 2026
5
out of
5
rating by Rita Moore
"I had my policy review of my auto and home insurance with Keena. I wasn't sure what to expect but it was actually very helpful to review my policies. Keena was professional, knowledgeable and very helpful with making sure my policy was what I needed. Thank you so much for providing such great customer service."
We responded:
"Thank you, Rita, for sharing your experience with us. It's great to hear that Keena was able to assist you effectively during your policy review. We appreciate your feedback and look forward to continuing to serve your insurance needs. "
Arthur Page
January 22, 2026
5
out of
5
rating by Arthur Page
"Shakeena is top notch. Always professional and makes you feel of the family!"
We responded:
"Thank you, Arthur, for your kind words about Shakeena! We're glad to hear that her professionalism and welcoming approach made you feel like family. Your feedback means the world to us. "